Collective Voice and Worker Well‐being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers
نویسندگان
چکیده
This study analyses the impact of union actions on worker well-being. It examines efforts to reduce emotional exhaustion associated with performance monitoring in call center jobs, drawing quantitative (N = 1894) and qualitative (interviews focus groups) data United States. Findings suggest that effective exercise collective voice, through bargaining activism by officials, can promoting fair developmental practices.
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ژورنال
عنوان ژورنال: Industrial Relations
سال: 2021
ISSN: ['1468-232X', '0019-8676']
DOI: https://doi.org/10.1111/irel.12286